Frequently asked questions

Last Updated (Wednesday, 02 November 2011 16:09)

Q. How do I place an order for NDR-UK resources?

A. To place an order for NDR-UK resources, simply select items from the product list on our website (this system replaces all previous order forms). To do this, follow these simple steps to register with us:

• On the blue bar at the top of the page click on ‘login/register’.
• Choose 'new user/click here to register'.
• Complete the ‘Customer Information’. Please note that you should choose your own password and that the old username and password previously issued by NDR-UK is no longer required.
• Once you have completed the form, click ‘save’ and you will receive an email confirming your registration.
• You can now start shopping.

We accept payment by purchase order, credit/debit card, BACS and cheque. All orders should be made payable to Nutrition and Diet Resources UK.

Q. Where can I find samples of NDR-UK resources?

A. Sample copies of NDR-UK resources (PDF versions) are found on the View All page. Diet-sheets are available for purchase and samples are provided for your information only. The samples provided are copyright protected and MUST NOT be copied or used with patients/clients.

Q. What do I do if I cannot view the sample resources?

A. Contact NDR-UK if you have any problems downloading or viewing the sample diet-sheets through the shop.

Q. Can I order single/sample leaflets?

A. Sample copies of all the resources are available to download from the shop.  Resources are only available to order in the quantities noted on the product details.  Contact NDR-UK if you would like to discuss this.

Q. I am not a registered dietitian but place orders for our dietetic deptartment and need to order 'Dietitian Only' resources - can I do this?

A. Please contact NDR-UK.

Q. Why are there different ranges?

A. NDR-UK resources are divided into three ranges that provide different types of diet and nutritional information. The development group agrees how much support the target patient/client group will require when being issued with the diet-sheet. The diet-sheet is placed in the appropriate range when it is published. This ensures that the information is communicated and understood appropriately. The three ranges are:

D – should be given to patients/clients with the support of a dietitian. These resources are only available to view and purchased by registered dietitians.  Contact us for more information.
HP – should be given to patients/clients with the support of a relevant health or care professional.
PiL – general nutrition information for members of the public to pick up.

Q. Why does NDR-UK charge for its leaflets?

A. NDR-UK makes a small charge for its diet-sheets to cover print and production costs only.  All NDR-UK prices are calculated to ensure that customers receive the best value possible whilst striving for a sustainable resource service.

Q. Who is eligible for the 20% discount?

A. A 20% discount to the listed prices currently applies to customers based in Scotland and Wales only.

SNDRí approached each UK Home Country (Scotland, England, Wales and Northern Ireland) seeking short-term investment for 5 years to enable long-term sustainability of NDR-UK. Home Countries committing to this vision for the future will receive a 20% discount on orders placed. To-date only Scotland and Wales have committed to this vision for the future.

Q. What are the benefits of investing in NDR-UK's published leaflets rather than producing resources 'in-house'?

A. NDR-UK resources aim to give consistent health messages and avoid duplication of effort by other health related professionals. A robust production process ensures that all the nutrition and diet resources are developed following an assured and consistent procedure.

All NDR-UK's resources:

• are evidence-based
• are peer-reviewed
• involve patients within the development stage
• are free from commercial bias.

To get support investing in NDR-UK resources from your PCT/Local Authority/Communications team:

• view and print sample copies for consideration by your PCT/Local Authority/Communications team.
• describe our robuast production process that can be viewed via the resources section, and contact us for product specific information such as evidence-base, aims, learning outcomes and review dates
• NDR-UK’s customer feedback:
  

  ‘I have been a dietitian in England for 14 years and have always believed that diet resources should be produced at a national level to ensure evidence based information while preventing inconsistent advice. Too much time has been wasted debating minor details of diet sheets at department meetings. We've all been there!’
  Specialist Dietitian (2010)

  ‘Congratulations on the development group for pulling together excellent resources which will be helpful in practice.  We will now have consistent written advice UK wide developed by dietitians on IBD.’  
  Specialist Dietitian on the Crohn’s pack (2011)
  
  ‘…very clear, to the point, follow nicely in succession through factors in life and education. Covers everything and would be great to implement making family/child think through events, actions…’
  Diabetes Specialist Nurse on Paediatric Carbohydrate Counting Pack (2010).

• NDR-UK estimates that it can produce resources 33% more efficiently than individual departments. This is achieved through greater efficiencies in the development and management of a centralised service for resources.

• Pass on the NDR-UK flyer which summarises the points above. 

Q: I would like to use NDR-UK resources but need NHS Branding on any information I give to patients/clients. How can I overcome this?

NDR-UK suggests using a suitable space within a resource (usually on the back page) to place a sticker with the issuing department's logo and related details.

Q:      Will NDR-UK translate resources into other languages?

A. NDR-UK will consider individual resource translation requests from NHS Health Boards or other health information providers. Following approval of a request:

NDR-UK will release a text-only copy of requested resources for translation.  Upon release of this text, responsibility for the quality and appropriateness of any translation lies wholly with the individual who issues the translated resource to the patient/client (NHS Board or other care provider).  NDR-UK will not accept any responsibility for the translation after releasing the text.

NDR-UK recommend that translation is only carried out by experienced, accredited translators in liaison with a specialist dietitian who is fluent in the spoken and written language of translation.

Q. What type of paper is used for the printed leaflets?

A. NDR-UK standard resources are printed using 130gsm, matt paper.  Resources for Adults with Learning Disabilities are printed on 220gsm, matt board.

Q. What do I do if there is a problem with an order?

A. Please contact us.

Q. How do I give feedback on NDR-UK?

A. Feedback any resource, website or customer service is welcome. Please email your comments to the team at info@ndr-uk.org.

Attachments:

File	Description	File size	Last modified
NDR-UK Flier	NDR-UK Flier	277 Kb	20/09/11 19:25