Go to the homepage and click ‘Prescribe’ from the top menu or the orange cell in the middle of the homepage.

• You will be taken into the Prescribe library and should be able to search using filters, products references and/or key phrases. Using the search function at the top middle of the page, search for products you wish to view or filter with the dropdown list at the top right or the list on the left of the page.
• To view and buy printed products and/or credits, click on the 'Switch to NDR' button at the top right-hand corner of the screen.
• Without logging in, you can view Sample copies and see where the editable fields are.
  To view the Prescription options in full, you need to login and have sufficient credits available to Prescribe the product you’ve chosen. You can buy credits directly from NDR-UK or have them allocated to you via your Administrator or your Team Lead (learn more from User Types).
• To login to use NDR Prescribe, click on the ‘Login/register’ button at the top right-hand section of the screen. Alternatively, from the product page, follow the onscreen prompts to login.

NDR Prescribe aims to support different staff teams’ management and structures by providing three different user types:

• As an Administrator, you can purchase and use credits. This is the default status for people when they first register with NDR-UK. If you wish, you can invite Users, and create Teams and Team Leads. You can allocate credits to your Users and Team Leads, and respond to their credit requests. This is ideal for people who manage budgets or spending within teams or departments.
  
  • If you are a freelancer or working on your own, you will be an Administrator, with no need for other levels of user.
  • When you first register with NDR-UK, you will be an Administrator. If/When you accept an invitation from another Administrator or Team Lead to join their team, you will become a User.
• As a Team Lead, you can invite Users to join your team and will be allocated credits by your Administrator.
  
  • You can use your credits to prescribe resources yourself, or allocate them to Users within your team. You can also use the system to request additional credits from your Administrator.
• As a User, you will be allocated credits by your Administrator or Team Lead, which you can use to prescribe resources.
  
  • You can also use the system to request credits from your Team Lead or Administrator.

In the future, when there are changes in your role or the structure of your service, you may wish to change your User type or join a different team. Making changes provides further information on how changes can be made if, as and when required.

Your NDR account is linked to your email address. Should you wish to set up more than one account for different roles/purposes, you will be required to use a separate email address.

To use NDR Prescribe, you need:

• Your patients’/clients’ permission to contact them by email for this purpose.  Without this consent, you will not be able to send them their prescribed resource.

* We store your data securely on servers using the latest AES-256 encryption cyphers. This data is only accessible via the link provided in the Prescribe email and will automatically be deleted after 1 year (for more details, please refer to Technical and Procedural Considerations).

• Credits. To begin using NDR Prescribe you will first buy, or be allocated, a bundle of ‘credits’, which you will draw down on each time you prescribe a resource.
  • Credits can be bought in bundles of 100 credits for £5 +VAT (product code NDRCR) via the shop area on the NDR-UK website or by emailing a Purchase Order (PO) to info@ndr-uk.org.
  • Credits are valid for 12 months from purchase.  After this time any remaining credits will be removed from the Administrator's account.
  • If you purchase credits directly on our website, these will automatically be added to your NDR Prescribe credit balance.
  • If you or your procurement department submit a PO, the order must state the name and email address of the person who will manage the credits - the Administrator.
• Individual resources have their own prescription credit values and the values are per individual issue, and are displayed alongside the resource on our website and on our downloadable Price List.
• If you and/or your colleagues are existing members of the NDR-UK website, you should check that your details – particularly name, email address and place of work – are up to date. This will help with setting up your teams. If you have forgotten your password, use the ‘Forgotten Password?’ link on the Login page.

Once you have decided on how you will initially use NDR Prescribe, follow the steps below to prepare yourself, your Teams and/or your Users to get started.

When you first register with NDR-UK, you will be an Administrator.  If you will be a Team Lead or a User you should not buy credits independently – wait to be invited to a team and be allocated credits.

If you are a freelancer or working on your own, you will be an Administrator, with no need for other levels of user. You simply need to purchase credits and begin prescribing.

• Creating Teams and Team Leads
• Inviting Users
• Making Changes

When browsing and using NDR Prescribe and its different options, remember that you can only be logged into www.ndr-uk.org with one account at a time.  If you try to access different accounts i.e. different email addresses on one device, all opened tabs will revert to the most recently logged in account.

To Create a Team

1. Log in
2. Go to your 'Prescribe Dashboard' from the side menu or the Members' Area landing page.
3. Click on 'New Team' and follow the steps on screen to:
   - Name the team
   - Complete a short description to help identify teams as appropriate
   - As an additional option, you can upload a logo for the team here – this will appear as a watermark on all first and last pages of prescribed resources along with prescription details. 

Note that if, as an Administrator, you have no need for separate teams, you can simply invite users as outlined below.  You can also add a logo for your own prescriptions through your Account Details page accessed via the My Account button when you're logged in.

To Create a Team Lead

Only Administrators can create or change Team Leads.

• Ensure the person you wish to be the Team Lead is a member of the team.  If not, invite them to join the team.
• Click 'Manage Team Lead' next to the team's name on your Prescribe Dashboard.
• Click on the team member's name who you wish to become the Team Lead.  
• If you wish to remove the current Team Lead, click 'Manage Team Lead' from the Prescribe Dashboard, and then click 'Remove'.  You can then choose a new Team Lead or operate without one.

To Invite Users

You can invite Users without using the Team option or invite them to join a team directly.

For both you and Users, it is quicker and easier to create the team and invite Users to join the team directly.

1. From your Prescribe Dashboard, click on 'Invite/Manage Users'.
2. Complete the cells as described on the screen with the User's name and email address.
3. Use the drop down 'Team' menu to choose which of your teams you wish to invite the person to join.  If you do not want them to be part of a team, choose 'Unallocated' and you will manage their credits directly.
4. Click 'Send Invite'.

- This user will get an email inviting them to join your team. The email will state that you have invited them to join a team.  They must follow a link within the email message to register/login to NDR-UK's website and accept the invitation.
- Their details will be on your 'Pending invitations' list until they accept the invitation.  You will receive an email to let you know when they've accepted the invitation.

If you wish, you can create a Team Lead to manage the team members' (Users’) credits and invite new team members. Teams can operate without Team Leads, this is your choice.

All team members' credit requests will go directly to the Team Lead, but an Administrator can allocate/manage user credits directly e.g. if the Team Lead is on holiday.

To Create a Team Lead

Only Administrators can create or change Team Leads.

1. Ensure the person you wish to be the Team Lead is a member of the team.  If not, invite them to join the team.
2. Click 'Manage Team Lead' next to the team's name on your Prescribe Dashboard.
3. Click on the team member's name who you wish to become the Team Lead.  
4. If you wish to remove the current Team Lead, click 'Manage Team Lead' from the Prescribe Dashboard, and then click 'Remove'.  You can then choose a new Team Lead or operate without one.

When there are changes in your role or the structure of your service, you may wish to change your Users, your team structure, your own user-type or join a different team.

• As an Administrator, you can:
  • Change, add or remove teams via your Prescribe dashboard. 
  • Change a team’s name and/or description by clicking the ‘Edit Team’ button from your Prescribe Dashboard
  • Delete teams that are no longer in use/needed by clicking ‘View Team’ from the Prescribe Dashboard, and then scrolling to the bottom of the page, and clicking the ‘Delete Team’.  Team members will then become unallocated Users and will carry their credits with them.  
  • If you wish any User to be removed from your Administration completely, click ‘Remove’ next to their name and they will then be removed from your set up completely.  Their credits will be returned to your personal balance and their account will default to Administrator status (akin to a newly registered user).
• As an Administrator, you can become a User. When you first register with NDR-UK, you will be an Administrator.  
  • If you have no credits, no Users and no Teams, simply wait for an invitation to join a team and be allocated credits.  The change in user-type will occur automatically when you accept the invitation email.
  • If you have credits, Users or Teams, please contact NDR-UK (info@ndr-uk.org) and we will make the change for you.  This will ensure that your credits, Users and/or Teams have a new Administrator in place to manage their credits.
• As a Team Lead, you can become an Administrator, become a User within your own team or join a new team.
  • To become an Administrator, please contact NDR-UK (info@ndr-uk.org) and we will make the change for you.
  • If you are a Team Lead, your Administrator can change the Team Lead as described above. 
  • To change team, simply wait for an invitation to join a new team.  The change will occur automatically when you accept the invitation email.  
  • You cannot take credits with you when you change team – your credits will automatically be reallocated to your original Team Lead/Administrator.

To use NDR Prescribe, you must have credits on your account.  You can access credits by purchasing them directly or by being allocated them from an Administrator or Team Lead.

There are two routes to purchase credits.

1. Purchase directly from the website: 
   - Go to the online shop and search for product NDRCR or follow the 'buy credits' links within an Administrator's NDR Prescribe system.
   - Add your desired number of credit bundles to your basket and checkout.  Upon paying for the credits, they will be directly loaded to your NDR Prescribe account.
2. 
   Raise a purchase order and follow your standard procurement system providing relevant details:
   - Product code NDRCR; product description NDR Prescribe Credits; and unit cost £5 +VAT for 100 credits.
   - To allow us to allocate the credits to the correct user account, the PO should state the email address of the relevant user. 
   - Credits will be added to this account upon the PO being processed. 

Administrators and Team Leads manage the credits of their Users.  They can add and remove credits from individual Users directly and/or by responding to credit requests from their Users.

1. Go to your ‘Prescribe Dashboard’ by following the link from your Member's Area page or from the link on the left-hand panel.
2. From this page, you can directly manage the credits of each user and/or respond to users’ credit requests.
3. To respond to a credit request, follow the link in the email or navigate directly to the request from the ‘Prescribe Dashboard’.  Follow the ‘Click here to view’ link.  You can accept, decline or provide an alternative number of credits.
4. To manage Users’ credits, click ‘Manage Credits’ next to their name.  Click the cell and type in the number of credits that you wish to ‘Add’ to or ‘Remove’ from the User’s balance.

You must have enough credits available to add to the User’s balance - your credit balance cannot be negative.  If you do not have enough credits, you can:

• buy/request more credits 
• reallocate from other Users by 'Removing' credits from their balance and 'Adding' to a different User

Team Leads must request credits from their Administrator. Users must request credits from their Team Lead or Administrator.

1. Log in
2. Click on ‘Request credits’ from the side menu or any of the prompts throughout NDR Prescribe.
   Type in the number of credits you wish to request – when you are familiar with the system, you will gauge how many credits you use and how often you will need to top up your credit balance.
    
   Users can view their credit and prescription activity history from their Prescribe Dashboard; Administrators and Team Leads can view activities of their teams by choosing to ‘View Team’ from their Prescribe Dashboard.

Note:

• Credits purchased after 01/08/23 are valid for 1 year after purchase.  Credit purchased up to and including 31/07/23 do not expire. 
• All credits are ‘owned’ by the Administrator as they can access and allocate/reallocate from any User through their teams. 
• If a User changes team or moves to a new Administrator, their credits will be reallocated to their original Team Lead/Administrator. 

1. Log in.
2. Navigate to NDR Prescribe.
3. Search by product code in the search box at the top of the page or filter through ranges from the side menu.
4. Select the product you wish to view/Prescribe by clicking on the title or the image.
   - Click ‘View sample’ to preview the resource and any editable fields.  This can be helpful to show during a patient consultation.
5. To Prescribe the resource, click ‘Prescribe’. You can scroll through, page-by-page, to view pages, read content and add information within the editable fields. For speed, you can simply click on the ‘Editable fields’ button at the top right of the screen and select pages from the drop-down menu.
   1. As described in the colour-coded key, some fields are optional (blue), while others require content (orange).
   2. To add information into the editable fields, click onto the cells and type. Ensure that the fields are not over-filled, as overflow text will not be visible in the Prescribed resource.
   3. It is easiest to do this from a PC or a larger screened tablet – completing this step on a smartphone can be tricky due to smaller screen size.
   4. Once you have completed the resource, complete the ‘Patient Information’ cells by inserting the patient’s name and email address.
      1. You can choose to ‘Review’ the resource at this time and revise any of the content you have added.
      2. When you are happy with the resource, confirm that you agree to the terms and conditions as shown on the screen.  Then you can add more resources to the Prescription by checking ‘Add to the Prescription’ or send it directly by clicking ‘Send Prescription’.
      3. If you wish to add more resources to the Prescription for this patient, just follow the steps described on the page and continue with the selection and personalisation steps as you did for the first resource.
      4. Your patient’s ‘Prescription’ will continue to update.  The top menu will display how many resources are in the Prescription and you can review these and/or remove them by clicking on the relevant option.
   5. When the Prescription is ready, review the details and ensure that the patient’s name and email address are correct, then press ‘Send Prescription’.
   6. Your name, the patient’s name and the Prescription date will be included on the first and last pages of the resource with a unique code at the bottom of each page. This ensures that each resource is unique for each patient with a date stamp of Prescribing.
   7. Advise your patient to check their Junk/Clutter folder and add ‘noreply@mail.ndr-uk.org’ to their safe/contact list if the email does not appear in their inbox in the first instance.
   8. The link(s) contained within the email will be accessible for 12 months and will then automatically expire. Therefore, ensure that you have saved the resource if required, so that you can access it if needed after this time.

When a resource is Prescribed, the patient will receive an email, giving them access to their customised, evidence-based information, wherever and whenever they wish to access it.                                                                                     

Patients can view the resource(s) - including any personalised information and notes input by their health professional - on their phone, tablet or computer, or even print it at home if they wish.

Depending on the screen size and/or the field size within the Prescribed resource, sizing of the editable fields may distort slightly. If this occurs, advise your patient to read the resource in landscape format via their phone or download the pdf and view it instead of the web view.

• The NDR Prescribe system is an extension to the main NDR-UK website and will be accessible via any device with internet access. The site is built as ‘responsive’, to display clearly on whatever device is being used – desktop, phone, tablet etc.
• Credits can be purchased via the NDR-UK website or by Purchase Order.
• Credits are valid for 12 months from date of purchase.  Any remaining credits will be removed from the Administrator's balance after this time.
• Administrators and Team Leads can allocate, recall and reallocate credits to/from Users as required.
• Your NDR Prescribe account will be linked to your email address. Should you wish to set up more than one NDR Prescribe account for different roles/purposes, you will need to use a separate email address.
• Administrators can choose to upload a logo to their account – e.g. for their freelance business, Trust, Board or programme. When uploaded, this logo will appear on the front cover of the prescribed resource that the patient receives, and in the email header.
  • Administrators and/or Team Leads can choose logos for each Team’s emails and Prescriptions to display. This can be done as described in Creating Teams (above).
• Each prescription is for use by a single, named patient only. The health professional issuing the resource must not, through any other means, share, publish or distribute the link or PDF for any other purpose than for that named patient’s records – this would be in breach of NDR-UK copyright and Terms & Conditions.
• NDR Prescribe has been developed with data protection and privacy regulations in mind. NDR-UK and our website contractors (MTC) do not, at any point, have access to patients’ personal information.
  • The email sent to the patient and the copy sent to the health professional issuing the resource, are not stored and cannot be retrieved by NDR-UK.
  • The personalised resource data (patient's name and content added by health professional) are stored securely on servers using the latest 2-way AES-256 encryption cyphers, and will automatically be deleted after one year. 
• After a prescription has been filled out and credits removed from the health professional's balance:
  • Emails are sent to both them and their patient immediately.
  • The patient's name is encrypted and stored to display on the prescription.
  • No one at NDR or at MTC can access or amend the information input by the health professional any way. The only way to access the data is via the link within the email. 
  • The prescription is generated each time the link is accessed using a hashed (one-way encryption) value contained within the link. Nothing is stored in local storage and no files are generated, ensuring that data is encrypted at rest.  There is no way to decrypt the hashed value without the link, so the Prescription cannot be reverse-engineered without the link.
• As with any type of personal information, to comply with UK General Data Protection Regulations (GDPR), users of NDR Prescribe will require to have active consent from their patients to store and use their email address for this purpose. Users are responsible for ensuring their own internal procedures are suitably compliant with regulations.
  • Example template for gaining patients' consent for using their email address via NDR Prescribe.